The Convergence identity Β· live since January 1, 2027
Hawaiʻi Β· Missouri Β· Texas Β· Washington
The Convergence identity Β· live since January 1, 2027
Hawaiʻi Β· Missouri Β· Texas Β· Washington
Active engagements Β· two-way sync with Financial Cents Β· finished returns auto-delivered from Instead
| Name | Modified | Modified by | Status |
|---|---|---|---|
| 01 Permanent | Jan 8 | Sherrie | Folder |
| 02 Tax / 2026 | Jan 29 | Nina | In review β Tim |
| 03 Accounting / 2027-01 | Today | Dave | Close in progress |
| 04 Advisory-CFO | Jan 12 | Matthew | Folder |
| 05 Correspondence | Jan 30 | Jessica | Folder |
| 06 Client Uploads | Today | FC Portal | 2 new uploads |
| 07 Delivered Returns | Jan 28 | Instead Β· auto | 2025 on file |
| Engagement Letter TY2026 β signed.pdf | Jan 8 | Financial Cents | Signed |
Closed engagements Β· retention-labeled Β· read-only for staff
| Client | Closed | Retention label | Delete eligible | Closed by |
|---|---|---|---|---|
| Mauka Properties LLC β 1065 β C0219 | Dec 2026 | Tax β 7 yrs | 2034 | Sherrie |
| Ohana Books LLC β CAS β C0171 | Dec 2026 | Tax β 7 yrs | 2034 | Sherrie |
| Harbor Light Dental PC β 1120-S β C0087 | Aug 2026 | Tax β 7 yrs | 2033 | Sherrie |
| Lee Family Trust β 1041 β C0033 | Apr 2026 | Permanent | Never | Matthew |
| Summit CPAs β legacy workpapers (pre-acquisition) | Jan 2027 | Legal hold β conversion | Hold | Matthew |
SOP LIBRARY Β· VIDEO LIBRARY Β· LEARNING PATHS
Every workflow has a human review line β training keeps it sharp.
| ID | Title | Owner | Ver | Status |
|---|---|---|---|---|
| OPS-019 | Client folder provisioning β create β FC map β Instead delivery | Marilyn | 1.0 | Approved |
| OPS-014 | Client closeout to Archive | Sherrie | 1.3 | Approved |
| TAX-003 | Lane A: staging & reviewer handoff | Tim | 2.1 | Approved |
| TAX-011 | 8879 + KBA e-sign & pay-before-release | Wilfred | 1.0 | Review due Feb 15 |
| AI-002 | Copilot & client-data rules | Marilyn | 1.2 | Approved |
| ACC-007 | Month-end close checklist (QBO) | Dave | 1.1 | Approved |
Reviewing an AI-prepped 1040
Tim Β· 9 minCreating a new client in FC
Sherrie Β· 6 minRejected e-file β fix & resubmit
Wilfred Β· 5 minJanuary payer import from QBO
Marilyn Β· 7 minUploading to 06 Client Uploads
Marilyn Β· 4 minReviewer sign-off in FC
Wilfred Β· 5 minBank-feed coding in QBO
Nina Β· 7 minMFA & phishing drill
Matthew Β· 4 minRecord a new guide in Scribe and tag it training β it publishes to this library automatically.
One place for every firm tool Β· opens in a new tab Β· Microsoft single sign-on where available
One job per system, per the October 2026 integration map. Finished returns: Instead β SharePoint β FC Client Files. Rejections: Instead β Power Automate β FC task. January: QBO β Tax1099 β FC. Power Automate (in our M365 tenant) and Instead Routines run the hand-offs β no middleware box.
Instead, Tax1099 and MAP addresses are the vendors’ public entry points; swap in tenant-specific logins as each vendor confirms them.
Vendor account managers, help desks and status pages Β· maintained as a SharePoint list
| Platform | Account manager | Support phone | Support email | Hours | Links |
|---|---|---|---|---|---|
| Financial CentsPractice management Β· FC sync Β· API | Name Β· phone Β· email From contract or onboarding email | In-app chat (Intercom) Β· no phone line | confirm address | Business hours, US | Help Center βContact β |
| InsteadAI tax platform Β· developer API | Name Β· phone Β· email From contract or onboarding email | Chat 24/7 Β· no phone line | support@instead.com | 24/7 chat Β· email within 24 business hrs Β· team 8:30 AMβ6 PM ET | Support βContact β |
| Tax1099 β ZenworkInformation returns Β· live API | Name Β· phone Β· email From contract or onboarding email | confirm β chat & ticket first | confirm address | Extended hours in January β confirm | Site βContact βDeveloper portal β |
| QuickBooks Online AccountantIntuit Β· ProAdvisor | Name Β· phone Β· email From contract or onboarding email | In-product Help β Contact us (callback) Β· Accountant line 844-333-1821 | Via in-product case only | Gold+ tier: MβF 4 AMβ8 PM PT Β· Sat 6 AMβ4 PM Β· Sun 8 AMβ2 PM | Contact support βProAdvisor β |
| Microsoft 365 + CopilotBusiness Premium Β· 8 seats | CSP / reseller rep, if used Direct purchases have no named rep | Admin center β Help & support (ticket) Β· Billing 1-800-642-7676 | Via admin center ticket | Technical 24/7 for admins Β· Billing MβF 6 AMβ6 PM PT | Admin support βService health β |
| StripePayments Β· payouts | Name Β· phone Β· email Standard accounts: no named rep | Callback & chat via Dashboard β Support Β· no public line | Via dashboard case | 24/7 chat & email for signed-in users | Support βStatus β |
| MAP CommunicationsAnswering service Β· MyMAP | Name Β· phone Β· email From contract or onboarding email | Customer Service 800-627-0114 Β· Sales 888-252-6555 | confirm address | MβF 7:00 AMβmidnight ET | Customer service βContact β |
| ZoomMeetings Β· Phone Β· Scheduler | Name Β· phone Β· email From contract or onboarding email | +1 888-799-9666 Β· +1 888-303-1012 | Via support ticket | 24/7 for Business/Pro billing admins | Contact βStatus β |
| ScribeSOP guides | Name Β· phone Β· email From contract or onboarding email | No phone line Β· in-app chat | confirm address | Business hours, US | Help Center βContact β |
| Perplexity EnterpriseMax (Matthew) Β· Pro (staff) | Enterprise rep β from contract From contract or onboarding email | No phone line Β· in-app support | support@perplexity.ai | confirm Enterprise SLA | Help Center β |
| DoubleExecutive assistant Β· pilot | Your Double + success manager | No phone line Β· in-app chat | confirm address | Business hours, US | Help Center βApp β |
Phone numbers and hours from each vendor’s public support pages, October 2026; several vendors route everything through in-app chat or tickets. Confirm dashed fields with your account manager.
External references β IRS, state tax, calculators, research Β· curated by the team
Every other state: Federation of Tax Administrators directory β
How Aevium talks β internally and with clients Β· announcements, channels, templates, brand
| Situation | Channel | Why |
|---|---|---|
| Quick internal question | Teams channel | Searchable, no inbox pile |
| Client doc chase / status | Financial Cents | Logged on the project, portal-visible |
| Formal / engagement / fees | Outlook β shared mailbox | Letterhead, retention |
| Same-day urgent | Phone β MAP transfers | Answered 7 AMβmidnight ET |
| Client data | Never personal text or email | WISP Β§4 |
Financial Cents + Instead + Tax1099 Β· Power BI at launch Β· sample data until the vendor wiring lands
3 rejectedeach rejection auto-creates an FC task on the project β with the agency error attached β via Power Automate. Work the FC queue; no need to open Instead.
Fed by the QBO vendor & payment import Β· due today, Feb 1 Β· statuses write back to one FC project per payer.
| Client | Project | Source | Assignee | Reviewer | Due | Status |
|---|---|---|---|---|---|---|
| Acme Holdings LLC | 2026 Form 1065 | FC | Nina | Tim | Mar 15 | On track |
| Lee Family Trust | 2026 Form 1041 | FC | Jessica | Wilfred | Apr 15 | Waiting on client docs |
| Ridge Dental PC | 2026 Form 1120-S | INSTEAD | Lane A | Tim | Mar 15 | Accepted Jan 28 |
| Kona Freight LLC | 1099-NEC run β 14 payees | TAX1099 | Marilyn | β | Feb 1 | Filed Β· accepted |
| Olsen Marine LLC | Q4 payroll reconciliation | FC | Dave | β | Jan 25 | Overdue 7 days |
| Makai Rentals LLC | 2026 Form 1040 + Sch E | INSTEAD | Lane A | Wilfred | Apr 15 | Staging |
| Puget Build Co | January close (QBO) | FC | Dave | β | Feb 10 | On track |
Happy February β 1099s and W-2s are due today. Tax1099 shows 4 payers left in the queue; Marilyn has the list. Don’t key anything by hand β it all flows from the QBO import.
E-file has been open since Jan 26 β 29 accepted so far. Rejections now auto-create an FC task on the project with the agency error attached, so work your FC queue; you shouldn’t need to open Instead to check status.
Review queue is at 23 β Wilfred and I are splitting by entity type, with Matthew on backup for overflow. Nina, Dave and Jessica have staging clearing in under a day. Flag anything with stacked K-1s to me directly.
Private SharePoint site Β· will sync from Financial Cents Billing, Stripe and QuickBooks Online at launch Β· figures below are sample layout
January spike = re-paper renewal wave landing on card-on-file, plus 1099 season billings.
| Bucket | Amount | Note |
|---|---|---|
| Current | $52,100 | |
| 1β30 days | $18,400 | |
| 31β60 days | $8,900 | Reminders sent |
| 61β90 days | $3,200 | 2 on payment plan |
| 90+ days | $1,700 | Pre-collections hold |
| Total | $84,300 |
All figures are illustrative mock data for layout review β the live page reads Financial Cents Billing, Stripe and QBO through Power Automate.
Checking access β AEV-EXEC security groupβ¦
Aevium Portal v1.0 β the firm's front door. Files, permissions and sync live in SharePoint behind every button (Microsoft 365 sign-in required). Financial Cents and Instead buttons go live when subscriptions land; Executive and Dashboard figures are sample layout until the vendor wiring ships. Brand: Convergence mark Β· Aevium Black / Systems Gray / Aevium Green on Paper White Β· Caslon promise line.